Tel: 01291 675 536

ATOL
30 Years

Terms and Conditions

Please take the time to read the following conditions carefully. They are the basis for the contract between us and will assist you with your future plans.

1. CONTRACT Your booking is with Europe for Schools, company registration number 3448859. For tours involving air travel, you are protected by the Civil Aviation Authority under ATOL 6712.

2. PAYMENT In order to confirm your tour, you must pay a deposit at the time of booking of £50 per person for coach and rail tours and £100 per person for air tours. Where a low cost airline is chosen as part of your arrangements, a larger deposit may be required to cover the full air fare cost. The balance of the tour cost must be received by us by the day of departure. An interim payment may be required for some destinations.

3. CANCELLATION Although schools hold the payments for trips our rules are the standard safeguards for the industry.

  • more than 10 weeks deposit only or the full cost of the flight
  • within 10 weeks 50%
  • within 4 weeks 75%
  • within 2 weeks 90%
  • 3 days 100%

Obviously anybody unable to travel because of ill health would be able to claim the full amount off the insurance with the relevant doctors certificate. For coach travel, a change of name is usually possible up to the moment of travel with no extra charge. There may be a charge for the change being a change of gender, as this could cause a difference in the rooming allocation. For flights, a change of name is subject to a charge by the airline and also the difference in cost of the initial reservation cost to the cost of the flight at the time of the change. For flight inclusive bookings, you must pay the charges levied by the airline concerned. If any cancellation brings the number of passengers below the minimum number required to qualify for a particular price, then the price will be adjusted accordingly. Please note that cancellation charges may be reclaimed, via insurance, provided that the cancellation occurs within the terms of the policy – e.g. necessary cancellation due to injury or illness of the party member or parent or parental redundancy, etc.

4. PRICE INFORMATION Prices for your tour will be confirmed at the time of making your booking, but could be subject to a surcharge on the following items: currency, government action, VAT, enforced increases in labour costs, aircraft fuel, overflying charges, airport charges and increases in air fares.

5. ALTERATIONS & AMENDMENTS BY YOU For tours by air it is the party leader’s responsibility to ensure that all names are given in full and exactly as shown on the individuals’ passport. This information is often required at an early stage of booking and some airlines may not permit name changes. Most however will treat name changes as cancellations and charge accordingly. We will pass these charges on to you. Once tickets have been issued or in the case of low cost carriers once names have been received, airlines will usually charge the full cost of the flight if a name is changed.

6. INSURANCE It is a condition of travel that you have adequate insurance in place for the duration of your trip. Details of the policy we offer are provided on request. If you decide not to purchase this insurance, you must give us details in writing of your alternative policy (insurer and policy number) 14 days before departure. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. This applies even where insurance is included in the cost of your holiday. We do not check alternative insurance policies.

7. IF WE ARE FORCED TO CHANGE THINGS Occasionally we have to make changes and we reserve the right to do so at any time. Most changes will be minor and all will be advised at the earliest possible date. Very rarely, we may be forced by ‘force majeure’ to change or terminate your tour after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

8. FORCE MAJEURE Except where otherwise stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature whatsoever as a result of ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. TRAVEL TICKETS & VOUCHERS These are valid in conjunction with the particular travel arrangements booked and the route specified. No refund can be made for lost, mislaid, unused, unendorsed or expired tickets, coupons or vouchers.

10. LIABILITY We do not accept liability for any air or sea carriers whose individual conditions of carriage apply and are often subject to international agreements. We cannot be held responsible for the loss of enjoyment or additional expenses due to delays or changes in any travel arrangements or other services which are caused by circumstances amounting to ‘force majeure’. Should you or any member of your party have the misfortune to suffer illness, injury or death during the period of your tour arising out of an activity which does not form part of the arrangements made by us, we shall, where appropriate, give you every help that we can by way of assistance.

11. COMPLAINTS PROCEDURE If there are any problems with your arrangements whilst you are away, the group leader must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If the supplier is unable to resolve the complaint or problem to your satisfaction, you should contact us immediately. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. In the unlikely event that the matter remains unresolved, please write to us immediately on your return and we will do our utmost to find a satisfactory solution.

12. BEHAVIOUR We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13. PERSONAL PROPERTY Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility.

14. SUPERVISION When you book with us, you accept full responsibility for any damage or loss caused by you or any member of your group. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us as a result of your or any member of your group’s actions. Group leaders and/or other adults accompanying the party agree to adequately supervise all members of the party. It is the Party Leader’s responsibility to ensure that:

a. No party member under 18 consumes alcoholic beverages without prior written consent of the parent/guardian.

b. No party member smokes on coaches, in any accommodation, in any smoke free places or behaves in any other way which may cause a fire hazard.

c. All party members wear the lap belts provided for all journeys by coach. (Not always applicable to coaches sourced overseas).

d. No party member breaks a UK or local law.

15. TOURS BY AIR Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. However, the UK departure airport, overseas arrival airport, carrier/airline and flight timings cannot be guaranteed. . The UK departure airport, overseas arrival airport, carrier and flight timings on any promotional material are for guidance only and are subject to alteration and confirmation. The latest route, timings and carrier will be shown on your tickets which will be despatched to you approximately two weeks before departure. Any change in UK departure airport, overseas arrival airport, the identity of the carrier, flight timings, and/or aircraft type (if given) will not entitle you to cancel or change other arrangements without paying our normal charges except where specified in these conditions. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation and/or another remedy from the airline under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004, you must pursue the airline for any compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation or any other sum from us, you must, at the time of payment of any compensation or other sum to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 or via their website at www.auc.org.uk.

16. CONDITIONS OF SUPPLIERS Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you,. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

17. PASSPORTS, VISAS AND HEALTH REQUIREMENTS It is the Party Leader’s responsibility to ensure that all group members are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation, or provide personal data on a timely basis for all party members that are required for border control or aviation security purposes. If any member of your group is not a British Citizen or holds a non- British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us or any of our suppliers, you will be responsible for reimbursing us accordingly.. We recommend that all party members travelling within the EU have a valid EHIC (formerly E111). At present there are no mandatory health formalities for British Citizens for the destinations we offer but please bear in mind that requirements may change and you must check the up to date position in good time before departure. Further information can be obtained from the Department of Health website at www.dh.gov.uk/travellers or from www.fitfortravel.scot.nhs.uk.

18. DELAYS AT PORT, INTERNATIONAL RAIL TERMINAL OR AIRPORT We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from Airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us.

19. EXCURSIONS On occasions, we are asked to arrange visits, activities and/or excursions which do not form part of our advertised or normally available programme. Unless we expressly agree to do so in writing, we cannot accept any liability for or in relation to such additional visits, activities and/or excursions. This is the case even if payment for these additional services is made directly to us. As such additional services are booked solely at your request, you are assumed to have satisfied yourself that they are appropriate, suitable and safe for your party as we are not in a position to make such an assessment.

20. MEDICAL PROBLEMS If any member of your group has any medical problem or disability which may affect your arrangements, the group leader must give us full details before confirming your booking so that we can advise as to the suitability of the chosen arrangements. The group leader must give us full details in writing at the time of booking and promptly update us of any changes. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

21. DATA PROTECTION We have measures in place to protect the personal booking information held by us. The contact details supplied, including postal address, telephone and email address, will only be used to fulfil tour administration. The personal information supplied about party members will be used to allow our employees, agents, subcontractors and suppliers to provide the promised service to our normal high standards. It may also be provided to public authorities such as customs or immigration if required by them, or as required by law.

22.  THE PACKAGE TRAVEL, PACKAGE HOLIDAYS AND PACKAGE TOURS REGULATIONS 1992 In accordance with “The Package Travel, Package Holidays and Package Tours Regulations1992” all passengers booking with Europe for Schools Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Europe for Schools Ltd.

There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Europe for Schools Ltd. If you have booked and/ or paid direct to a Travel Agent for a holiday with Europe for Schools Ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. For further information please go to www.ipplondon.co.uk
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CLAIMS PROCEDURE:

Download Claims Form from www.ipplondon.co.uk

Any occurrence which may give rise to a claim should be advised within 14 days to:

International Passenger Protection Limited
Claims Office
IPP House
22-26 Station Road
West Wickham
Kent BR4 0PR
United Kingdom

Telephone: +44 (0)20 8776 3752

Fax: +44 (0)20 8776 3751

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY
WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE